This product has been exchanged for a new or refurbished product. Europe, Middle East, Africa. Javascript is disabled in this browser. The printer aligns the cartridges and prints an alignment page. The door snaps into place when it is closed completely. Make sure that your printer is in the Name or Printers drop-down list box, and then click Properties or Printer Properties. Paper restricting the carriage.

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HP Deskjet e-All-in-One Printer Troubleshooting | HP® Customer Support

For example, if you want to print on 8. If the control panel lights are no longer blinkingproceed to the next step.

Use Genuine HP Cartridges Make sure that the installed cartridges are compatible with your printer and that they are unmodified, genuine HP cartridges. Open the cartridge access door, and then wait until the carriage is idle and silent before you proceed.

This product was sold by a reseller. Please try seeries shortly. It matches the product: Solution and Diagnostic Data Collection. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement.

If any torn pieces of paper remain inside the printer, more paper jams are likely to occur, and this could damage the print mechanism.


Adjust the print settings. Experiencing frequent or recurring paper jams? If the message is displayed and two cartridges are installed in the printer, make sure that the protective eeries of plastic tape has been removed from each cartridge. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

Do not touch the cartridge contacts or nozzles. If you need to change the operating system, seriew Changeselect your version, and then click Change. Purchase replacement cartridges and other supplies from the HP Store or local retailers. The paper tray is empty, or a paper jam has occurred. Reset the All-in-One Press the Power button to turn off the printer.

This site uses cookies to enhance your web site experience. The scan to the computer fails if the computer is turned off, if the full feature HP software is not installed, or if there is an issue with the connection to the computer. HP Download and Install Assistant. If you have seried USB-connected devices, the computer might not have sufficient power supplied to the USB ports to detect all seires them. Lightly press down on the cartridge that is low on ink to release it from its slot.


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Color Estimated Ink Level lights blink. Select your desired files and a list of links will be sent by email. Color Estimated Ink Level lights and Attention light blink fast, and E serise indicating an issue with the color cartridge.

Password is case-sensitive and Must be at least 8 characters and use a combination of letters and numbers. Thank you for your patience. Europe, Middle East, Africa.

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Product has been exchanged: When plastic tape covers the cartridge electrical contacts, the printer cannot detect that the cartridge is installed. Test the power with a compatible power cord from a different printer If you have another available power cord that is compatible with the printer, use the alternate cord to test the power. Solve the issue yourself seires this step-by-step guide to diagnosing and resolving problems with your device.

Clean the electrical contacts Gather the following materials:. Choose ‘Refresh’ to update the list.